Artificial intelligence and digitalisation will cause major changes to our society. Banking sector and financial services will be impacted significantly; algorithms and new technologies will transform the way financial institutions communicate with the client as well as how they cover risk management, work in back office and create product portfolios. What particular improvements will digitalisation mean for the work of financial market – what aspects will it cover? In what areas can AI be implemented? What will these changes mean for customers and what benefits will it bring to financial institutions?